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Questions about your results, the assessment, partnerships, press, or privacy? Send a message and the DecodePersonality team will reply within 1 to 2 business days.

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We read every note. A clear topic and a little context help us reply faster.

Subject

How we handle every message

Choose a topic, give us enough context for a useful first reply, and we will write back by email.

  1. 01

    Choose a topic

    General inquiry, support, results, press, or privacy. The right person sees your message first.

  2. 02

    Share the details

    Names, emails, and what happened beat a vague question. Context speeds up a useful reply.

  3. 03

    We write back

    Most notes get a reply within 1 to 2 business days. Urgent privacy requests are flagged.

Before you write

Quick answers for results help, broken tests, privacy requests, and press notes.

How quickly do you reply?

Most messages get a reply within 1 to 2 business days. Privacy requests and broken-test reports are flagged so we can respond as soon as we can.

Can you explain my personality results?

Yes. Choose Results help, tell us your type if you have it, and point to the part of the report that feels unclear. We can help you read it. We do not change your answers or re-score the test by email.

The test stopped or would not load. What should I send?

Choose Test support and include your browser, device, and the page or question where it stopped. A screenshot description helps. We will look for a fix and write back with next steps.

How do I request a data review or deletion?

Choose Privacy request and tell us the email tied to your data, plus whether you want a review, correction, or deletion. You can also read the privacy policy for the full process.

Do you take press or partnership inquiries?

Yes. Choose Press & partners and share your organization, deadline, and what you need: a quote, interview, or collaboration. Clear timelines help us say yes or no quickly.

Is DecodePersonality a clinical assessment?

No. DecodePersonality is a personality insights tool for self-understanding, work, and relationships. It is not a medical diagnosis or a substitute for professional care.

Looking for something else?

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About DecodePersonality

Why we built the platform and how we think about useful personality insight.

Read about us